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Frequently Asked Questions

Updated · 3 min read

How do I create an infographic?

Import a product (by photo or via a supplier-page link), click "Generate" — AI creates the card in a couple of minutes. Not happy with the result? Describe the change in text ("lighter background", "move the logo left"), or regenerate with the same settings.

How much do credits cost?

You get 10 free credits on sign-up. Plans: Start (100 credits — 790 ₽/mo), Standard (350 — 2,590 ₽/mo), Pro (1,000 — 6,990 ₽/mo). See the Billing page for details.

Can I pay without a subscription?

Yes. Besides monthly plans there are one-time credit packs: 90 for 750 ₽, 300 for 2,390 ₽, 900 for 6,990 ₽ — the bigger the pack, the cheaper the credit. No subscription is required — you can buy a pack on the free plan too. A single payment, no card saved, no recurring charges, and purchased credits don't expire. See One-time credit packs.

Do subscription credits carry over to the next month?

No. On renewal the subscription balance resets to the plan's full volume — the unused remainder is not added on top. Credits from one-time packs are not affected by renewals. If you consistently have a large leftover, a cheaper plan plus packs for peak months may fit better.

Can I get a refund?

Yes, in several cases: a technical failure, a double charge, and a refund for a fully unused pack within 14 days of purchase (if not a single credit from it was spent). Full terms — in the refund policy; requests — via support.

What's the difference between Flash and Pro?

Flash (2 credits) — fast generation, good quality. Pro (3 credits) — maximum quality, more detailed cards.

Can I get credits back for a bad generation?

Credits are not refundable for generations, as AI resources are consumed during processing. If you're not happy with the result, try adjusting settings or instructions.

Click "Add product" → "By link", paste a URL from a supplier page. Supported: Sima-Land, Gala-Centre, and other platforms.

How do I contact support?

Use the contact form, message us via Telegram bot @sozdai_app_bot, or email support@sozdai.app. We respond within one business day.

What happens if I upgrade to a more expensive plan?

The new plan activates immediately. Remaining credits from the old plan are preserved and added to new ones. The full price of the new plan is charged. A fresh 30-day period starts today. Remaining days of the old plan are not refunded.

How do I downgrade?

On the "Plans & Payment" page pick a cheaper plan and click "Downgrade to…". You continue on the current plan until the end of the paid period. On the auto-charge day the plan switches. Warning: all credits at the moment of change will be reset — use them before that date.

Can I cancel a scheduled downgrade?

Yes, at any time before the change date. On the "Plans & Payment" page in the "Downgrade scheduled" block click "Keep …" — the downgrade is cancelled and the plan continues as usual.

How can I earn bonus credits?

Two ways: