When something goes wrong

If something broke — start with these checks, then write to support with details.

Generation "hangs" (>60s on Flash, >90s on Pro)

First things to check:

1. Reload the page. The result may have arrived — the page just didn't update. If that doesn't help, keep going.
2. Check 💎 balance. If credits were deducted but there's no result — it's likely in the product gallery, just didn't return to the UI because of a timeout.
3. Internet. WebSocket on a slow connection sometimes drops.

If it hangs >2 minutes: regenerate. If it repeats — contact support, include the product ID (visible in the URL /products/<id>).

The card came out weird

Typical cases:

• Distorted face/hands — a common image-gen model problem. Fixes: regenerate on Pro; simplify instructions; use a reference with a clear pose.
• Text is "off" (wrong letters, gibberish) — same thing: Pro is more stable. Pro still isn't a guarantee, accept it as a technology limitation.
• Product photo got replaced — AI "redrew" the product. Usually because it didn't have enough data. Solutions: add more photos, fill specs manually, use a template with explicit product preservation.
• Logo is gone — same mechanism, AI forgot about the element. Refine: "place the logo in the bottom-right corner, don't change anything else".

Credit charged, no result

Check:

1. Product gallery — the result may already be there.
2. Generation history (if present in UI).
3. Email/Telegram — sometimes a notification arrives.

If it's nowhere and the credit is lost — write in with the product ID + approximate generation time. We'll refund the credits.

"Create" button is disabled

Possible reasons:

• No photo selected (wizard Step 1 or Advanced LeftPanel).
• No style selected (wizard Step 0).
• Not enough credits (visible on the 💎 badge).
• Rarely — a subscription restriction (feature gated for your plan).

Import by link doesn't work

• We support Sima-Land, Gala-Centre, a few other wholesale platforms. We don't support Wildberries/Ozon/AliExpress — those are storefronts, not sources.
• If the link is to a supported platform but import fails — the page is likely missing required structured data (selected category, missing photos). Upload by photo instead.

Can't log in

• Login via email/password, Telegram, Яндекс ID, VK ID. If one method doesn't work — try another; accounts link automatically when email matches.